We want you to love every element of your Hannelii experience.
If your questions are not answered below, send us a note at firstname.lastname@example.org or get in touch via our Contact Us page
Returns can be accepted within 7 days of your purchase. If you would like to return a vessel for a refund, please email your request with your order number in the subject line to email@example.com
The vessel must be in resellable condition and postage back to us is at your expense. Returns and refunds will not be accepted for used bottles. It must also be in the original packaging.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
We will will cover the shipping fees for the return/replacement of an item with a quality/manufacturing issue.
Please note, International Orders are final and returns are not accepted.
Should you have further questions about our products please visit our FAQ Page