Returns Policy

Returns Policy | Hannelii

We Want You To Love Every Element Of Your Hannelii Experience. 

If your questions are not answered below, send us a note at or get in touch via our Contact Us page

We guarantee that all of our products leave our studio in perfect condition and we package them with care but sometimes things break.

Upon opening your order please be sure to check that there are no cracks that have occurred in transit. We will replace all items that have been broken in transit. Here's what you need to do:


  • Retain all original packaging as proof of¬†your order being broken in transit

  • Take a picture of your order¬†with its original post packaging showing the damage

  • Notify us within 24 hours¬†of receiving your package


It is up to you to look after your Hannelii purchases once it is in your care.

We cannot be responsible for damage to your order once it has been taken out into the world so make sure you check your cup as soon as you open your package.

We cannot be exchanged or refund for change of mind.

Please note, International Orders are final and returns are not accepted.

Should you have further questions about our products please visit our FAQ Page