Complimentary Delivery When You Spend +$75 Complimentary Delivery When You Spend +$75

Frequently Asked Questions

Frequently Asked Questions
  • Delivery Questions | 1 Of 5
  • What Payment Methods Do You Offer?
  • Is My Hannelii Drinking Vessel Dishwasher Safe?
  • How Do I Clean My Drinking Vessel?
  • How Do I Use My Drinking Vessel?
  • Top 10 Tips For Looking After Your Hannelii Drinking Vessel
  • We have a flat-rate shipping fee of $10 on all Australian orders. For our International customers, we have a flat-rate fee of $50. Being a smaller business, it's difficult for us to absorb shipping costs. We put a lot of effort into the delivery experience, ensuring your order arrives safely, sustainably and looking pretty!

    Most orders (depending on when they are received) will be dispatched on the same day. We use Sendle for our Australian orders because they deliver quickly and are 100% carbon neutral! Depending on where you live orders may take between 1-7 business days to reach you.

    For International orders, we use Australia Post. 

    A physical street address is required for all deliveries. This means we can't send to a PO Box or Parcel Collection Locations. A home or work address are the best options!

  • At checkout you can select from the following payment methods: AfterPay, PayPal or choose to pay via credit card. We also offer ApplePay which can be used on all Apple devices. 

  • We recommend hand washing all components with hot soapy water followed by air drying. Please ensure the Bamboo Lid is dried immediately.

  • Please hand wash your vessel in warm, soapy water. Air dry the glass component along with the 2-In-1 Stainless Steel Infuser. Dry the Bamboo Lid immediately, please do not soak the lid. Remember to remove the seal from inside your lid to regularly wash underneath it. If you are using Turmeric or other staining ingredients create a baking soda paste to clean the inside of the lid.

  • Learn how to brew tea, create colourful Infused-Water or keep things simple with a smoothie, coffee or water. Find Out More

  • Like all creations made out of glass, please handle with love!

    Always wash your vessel by hand and after every use.

    Do not put your vessel in the freezer

    If you are using Turmeric or other staining ingredients create a baking soda paste to clean the inside of the lid

    If your seal falls out please do not worry. The seal is removable so that you can clean inside your lid. Once your vessel is completely dry firmly secure the seal again

    Do not leave the Bamboo Lid wet

    Do not twist the lid on too tight as the pressure could cause a break

    Be careful when dealing with hot beverages. Please make sure when carrying hot drinks that the lid is secure and not leaking. Before touching your vessel, ensure its at a comfortable enough temperature to handle

    Use your vessel everyday and feel happy knowing you are using much less plastics

    Get inspired! Visit our Mindful Living Blog